Signing in & Account Access

How to sign in, sign out, and troubleshoot login issues.

Signing in

Wader supports the following login methods:

• Email and password

• Google

• Facebook

• Apple

Always use the same login method If you use a different method, a new account will be created, not access to your existing one.

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Signing out

Go to More → Profile Scroll to the bottom and tap Sign Out

Your data remains stored in the cloud. Sign back in at any time to restore it.

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Forgot your password

Use this only if you signed up with email and password

1. Open the app and go to the Sign up / Sign in screen

2. Tap Already registered?

3. Enter your email

4. Tap Forgot your password? Get Help!

5. Check your inbox for the reset email

6. Follow the instructions to set a new password

Not receiving the email?

• Check your Spam or Junk folder

• Try accessing your email through a web browser (instead of the mobile app)

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Social login not working

Make sure you are using the same account (Google, Facebook, or Apple) that you originally used.

Common issues

Different login method Using Google instead of email/password (or the opposite) creates a new account

Apple login on Android Apple login is not supported on Android devices → You will need to recover your account (see below)

Same email, different method Email + Google (or other providers) with the same email = two separate accounts

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Account recovery

Most account access issues are caused by using the wrong email or login method — not by a lost account.

Before contacting support, try the following carefully:

1. Try all your email addresses

You may be using the wrong one. For example:

• You’re trying your Gmail, but the account was created with your Hotmail/Outlook

• You signed up with your work email, not your personal one

👉 Try logging in with every email you might have used

2. Use the same login method you used when creating the account

This is very important

• If you signed up with Google, use Continue with Google

• If you signed up with Apple, use Continue with Apple

• If you signed up with Facebook, use Continue with Facebook

• If you signed up with email and password, use those credentials

Common mistake

Creating the account with Continue with Google and later trying to log in using your Gmail + password.

This will not work — you must use Continue with Google again.

3. Still can’t find your account?

This tool helps you identify the correct email and login method

👉 Find your account: https://logbook.waderaviation.com/find-account

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Duplicate accounts

Duplicate accounts are caused by using different login methods

Each method creates a separate account — they are not linked automatically.

If your flights are split between accounts:

👉 Contact support via the Support Hub and request an account merge

Include in your request:

• The emails used (if possible)

• Which account you want to keep