> For the complete documentation index, see [llms.txt](https://support.waderaviation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.waderaviation.com/account-and-settings/signing-in-and-out.md).

# Signing in & Account Access

### Signing in

Wader supports the following login methods:

* Email and password
* Google
* Facebook
* Apple

{% hint style="warning" %}
**Always use the same login method**\
If you use a different method, a **new account will be created**, not access to your existing one.
{% endhint %}

***

### Signing out

Go to **More → Profile**\
Scroll to the bottom and tap **Sign Out**

{% hint style="info" icon="lightbulb" %}
Your data remains stored in the cloud. Sign back in at any time to restore it.
{% endhint %}

***

### Forgot your password

{% hint style="warning" %}
Use this only if you signed up with **email and password**
{% endhint %}

1. Open the app and go to the Sign up / Sign in screen
2. Tap **Already registered?**
3. Enter your email
4. Tap **Forgot your password? Get Help!**
5. Check your inbox for the reset email
6. Follow the instructions to set a new password

{% hint style="info" icon="lightbulb" %}
**Not receiving the email?**

* Check your Spam or Junk folder
* Try accessing your email through a web browser (instead of the mobile app)
  {% endhint %}

***

### Social login not working

Make sure you are using the **same account** (Google, Facebook, or Apple) that you originally used.

#### Common issues

**Different login method**\
Using Google instead of email/password (or the opposite) creates a new account

**Apple login on Android**\
Apple login is not supported on Android devices\
→ You will need to recover your account (see below)

**Same email, different method**\
Email + Google (or other providers) with the same email = **two separate accounts**

***

### Account recovery

{% hint style="warning" %}
Most account access issues are caused by using the wrong email or login method — not by a lost account.
{% endhint %}

Before contacting support, try the following carefully:

#### 1. Try all your email addresses

You may be using the wrong one. For example:

* You’re trying your Gmail, but the account was created with your Hotmail/Outlook
* You signed up with your work email, not your personal one

👉 Try logging in with every email you might have used

#### 2. Use the same login method you used when creating the account

{% hint style="warning" %}
**This is very important**
{% endhint %}

* If you signed up with **Google**, use **Continue with Google**
* If you signed up with **Apple**, use **Continue with Apple**
* If you signed up with **Facebook**, use **Continue with Facebook**
* If you signed up with **email and password**, use those credentials

{% hint style="info" icon="lightbulb" %}
**Common mistake**

Creating the account with **Continue with Google** and later trying to log in using your Gmail + password.

This will **not work** — you must use **Continue with Google** again.
{% endhint %}

#### 3. Still can’t find your account?

This tool helps you identify the correct email and login method

👉 **Find your account:**\
<https://logbook.waderaviation.com/find-account>

***

### Duplicate accounts&#x20;

{% hint style="success" icon="user-group" %}
Duplicate accounts are caused by using different login methods
{% endhint %}

Each method creates a separate account — they are not linked automatically.

If your flights are split between accounts:

👉 Contact support via the Support Hub and request an account merge

#### Include in your request:

* The emails used (if possible)
* Which account you want to keep


---

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