Getting Help

How to report a problem or request support within Wader.

This guide covers the vast majority of questions pilots have about Wader. Before reaching out, we recommend:

1. Search this guide — use the search bar at the top to find answers fast.

2. Read our Quick Start, if you are a new user and want to learn about the app features.

3. Check the Why's & How's — most common questions are answered there.

4. Check our All About articles to get pro tips for your logbook.

Billing question? Managing Your Subscription covers invoices, payment cards, and cancelling — including where to go depending on whether you subscribed on the web, on iPhone, or on Android.

Still can't find an answer?

If you've looked through the guide and couldn't find a solution, you can report your issue directly from within the app:

1. Open Wader.

2. Go to More → Support → Report a Bug or App Issue

3. Search the known issues list — if your problem isn't listed, a free-text form will appear.

4. Describe your issue clearly and submit.

When reporting a bug, include as much detail as possible: what you were doing, what happened, and on which device and OS version. This helps us investigate and fix issues faster.

When you'll hear back

Our support hours are Monday to Friday, 13:00–23:00 UTC.

Your account	First reply within
Wader PRO	2 working days
Free	5 working days

Working days are Monday to Friday — weekends don't count.

As soon as you submit, we'll email you to confirm we've got it. That email repeats the timings above, so you always know when to expect us.

To add anything, just reply to that email. It keeps your whole conversation in one place and reaches us straight away. Please don't open a second request to follow up — a new request goes to the back of the queue, and we may lose the context from your original message.

Got a different question? That one does deserve its own request.