Getting Help

This guide covers the vast majority of questions pilots have about Wader. Before reaching out, we recommend:

1. Search this guide: use the search bar at the top to find answers fast.
2. Read our Quick Start, if you are a new user and want to learn about the app features.
3. Check the Why’s & How’s: most common questions are answered there.
4. Check our All About articles to get pro tips for your logbook.

Billing question? Managing Your Subscription covers invoices, payment cards and cancelling, including where to go depending on whether you subscribed on the web, on iPhone or on Android.

Still cannot find an answer?

If you have looked through the guide and could not find a solution, report your issue from the app:

1. Open Wader.
2. Go to More › Support Hub and choose Report a Bug or App Issue. PRO pilots can also choose Priority Support.
3. Search the known issues first. If your problem is not listed, tap + Report new issue.
4. Describe your issue clearly and tap Submit. We reply to the email on your account.

Note

When reporting a bug, include as much detail as possible: what you were doing, what happened, and on which device and OS version. This helps us investigate and fix issues faster.

When you will hear back

Our support hours are Monday to Friday, 13:00–23:00 UTC.

Your account	First reply within
Wader PRO	2 working days
FREE	5 working days

Working days are Monday to Friday. Weekends do not count.

As soon as you submit, we email you to confirm we have it. That email repeats the timings above, so you always know when to expect us.

Note

To add anything, just reply to that email. It keeps your whole conversation in one place and reaches us straight away. Please do not open a second request to follow up: a new request goes to the back of the queue, and we may lose the context from your original message.

Got a different question? That one does deserve its own request.