> For the complete documentation index, see [llms.txt](https://support.waderaviation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.waderaviation.com/getting-help.md).

# Getting Help

How to report a problem or request support within Wader.

This guide covers the vast majority of questions pilots have about Wader. Before reaching out, we recommend:

1. **Search this guide** — use the search bar at the top to find answers fast.
2. **Read our** [**Quick Start**](/quick-start.md), if you are a new user and want to learn about the app features.
3. **Check the** [**Why's & How's**](/common-issues.md) — most common questions are answered there.
4. **Check our** [**All About**](/reference.md) articles to get pro tips for your logbook.

Billing question? [**Managing Your Subscription**](/account-and-settings/managing-your-subscription.md) covers invoices, payment cards, and cancelling — including where to go depending on whether you subscribed on the web, on iPhone, or on Android.

## Still can't find an answer?

If you've looked through the guide and couldn't find a solution, you can report your issue directly from within the app:

1. Open Wader.
2. Go to **More → Support → Report a Bug or App Issue**
3. Search the known issues list — if your problem isn't listed, a **free-text form** will appear.
4. Describe your issue clearly and submit.

{% hint style="info" %}
When reporting a bug, include as much detail as possible: what you were doing, what happened, and on which device and OS version. This helps us investigate and fix issues faster.
{% endhint %}

## When you'll hear back

Our support hours are **Monday to Friday, 13:00–23:00 UTC**.

| Your account | First reply within |
| ------------ | ------------------ |
| Wader PRO    | 2 working days     |
| Free         | 5 working days     |

Working days are Monday to Friday — weekends don't count.

As soon as you submit, we'll email you to confirm we've got it. That email repeats the timings above, so you always know when to expect us.

{% hint style="info" %}
**To add anything, just reply to that email.** It keeps your whole conversation in one place and reaches us straight away. Please don't open a second request to follow up — a new request goes to the back of the queue, and we may lose the context from your original message.

Got a **different** question? That one does deserve its own request.
{% endhint %}