# The Why's and How's

Use search at the top to find what you need, or expand the sections below.

## Logbook & Flights

<details>

<summary>Why are some flights shown in gray?</summary>

Gray flights are incomplete — they're missing one or more required fields. Gray flights are not counted in your totals or exported until completed.

→ [Flight Validation](https://support.waderaviation.com/reference/flight-validation) explains which fields are required and how to fix incomplete flights.

</details>

<details>

<summary>Why are some flights missing from my totals?</summary>

Same cause as gray flights — incomplete entries are excluded from totals.

→ See [Understanding Your Totals](https://support.waderaviation.com/reference/totals) for a full explanation.

</details>

<details>

<summary>How can I edit multiple flights at once?</summary>

Batch editing is not available for individual users. PRO subscribers can request assistance from the Wader team via the in-app Support Hub.

</details>

<details>

<summary>A deleted aircraft still appears in the Fleet tab</summary>

Pull down to refresh on the **Totals tab** — this clears the cached fleet data and the old aircraft will disappear.

</details>

<details>

<summary>I made changes in Edit Times but they were lost</summary>

Edit Times only works on flights that have already been saved. Save the flight first, then use **Edit Times** to adjust the values.

</details>

<details>

<summary>I can't find my aircraft type</summary>

Search by ICAO code (e.g., B738, A320). If your aircraft isn't in the database, report it via the in-app Support Hub (**More → Support Hub**) and the team will add it.

</details>

<details>

<summary>I can't find an airport</summary>

Search by ICAO code, IATA code, or city name. If the airport is missing, report it via the in-app Support Hub.

</details>

<details>

<summary>I found outdated airport or runway data</summary>

Report it via the in-app Support Hub (**More → Support Hub**) with the airport name and the correct information.

</details>

<details>

<summary>Why is my flight search not working correctly?</summary>

Avoid special characters in search queries — use standard Latin characters for best results.

</details>

***

## Logbook Export

<details>

<summary>Why are some flights missing from my exported PDF?</summary>

Check for incomplete (gray) flights — they're excluded from exports. Also verify the date range and aircraft filters in the export settings.

→ [Understanding Your Totals](https://support.waderaviation.com/reference/totals)

</details>

<details>

<summary>Why is my remarks text cut off in the PDF?</summary>

Long remarks may be cropped in the PDF layout. Keep remarks concise and prioritize the most important information.

</details>

<details>

<summary>Why do my export totals differ from the Dashboard?</summary>

→ See [Understanding Your Totals](https://support.waderaviation.com/reference/totals) for a full explanation of all possible causes.

</details>

***

## Account & Access

<details>

<summary>I can't log in to my account</summary>

The most common cause is using a different login method than you used when signing up.

→ See [Signing In & Out](https://support.waderaviation.com/account-and-settings/signing-in-and-out) for full troubleshooting steps, including account recovery.

</details>

<details>

<summary>My data looks different on another device</summary>

Force a sync on both devices by tapping the sync button or pulling to refresh.

→ See [Devices & Sync](https://support.waderaviation.com/account-and-settings/devices-and-sync) for full steps.

</details>

<details>

<summary>"Downloading Flights" keeps looping</summary>

→ See [Devices & Sync](https://support.waderaviation.com/account-and-settings/devices-and-sync) — this section covers the looping issue with step-by-step fixes.

</details>

***

## Dashboard (Totals, Fleet, Map and Wallet)

<details>

<summary>My Wallet documents are not appearing on my other device. What should I do?</summary>

On the device where you first added the Wallet documents, open the Wallet and check the cloud icons for each item.&#x20;

If any item shows a red cloud, pull to refresh the Wallet screen to force a sync, and if needed, fully close the app and reopen it, then confirm all items show a green cloud.&#x20;

After that, on your other device, open the Wallet and pull to refresh the Wallet screen so the documents can appear there.

</details>

***

## App Settings

<details>

<summary>How can I switch to light mode?</summary>

Light mode is not currently available. Wader uses dark mode only — light mode is planned for a future release.

</details>

<details>

<summary>How can I use local time instead of UTC?</summary>

Local time display is not currently supported. All times in Wader are in UTC. This is a planned feature.

</details>

<details>

<summary>Where can I find the Terms of Use?</summary>

→ [waderaviation.com/terms](https://waderaviation.com/terms)

</details>

<details>

<summary>Where can I find the Privacy Policy?</summary>

→ [waderaviation.com/privacy](https://waderaviation.com/privacy)

</details>

***

## Night Time & Calculations

<details>

<summary>How is night time calculated?</summary>

→ See [Night Time Calculation](https://support.waderaviation.com/reference/night-time-calculation) for a full explanation.

</details>

<details>

<summary>How do I set cross-country time correctly?</summary>

→ See [Cross-Country Time](https://support.waderaviation.com/reference/cross-country-time).

</details>