The Why's and How's

Quick answers to the most frequently asked questions.

Use search at the top to find what you need, or expand the sections below.

Logbook & Flights

Why are some flights shown in gray?

Gray flights are incomplete — they're missing one or more required fields. Gray flights are not counted in your totals or exported until completed.

→ Flight Validation explains which fields are required and how to fix incomplete flights.

Why are some flights missing from my totals?

Same cause as gray flights — incomplete entries are excluded from totals.

→ See Understanding Your Totals for a full explanation.

How can I edit multiple flights at once?

Batch editing is not available for individual users. PRO subscribers can request assistance from the Wader team via the in-app Support Hub.

A deleted aircraft still appears in the Fleet tab

Pull down to refresh on the Totals tab — this clears the cached fleet data and the old aircraft will disappear.

I made changes in Edit Times but they were lost

Edit Times only works on flights that have already been saved. Save the flight first, then use Edit Times to adjust the values.

I can't find my aircraft type

Search by ICAO code (e.g., B738, A320). If your aircraft isn't in the database, report it via the in-app Support Hub (More → Support Hub) and the team will add it.

I can't find an airport

Search by ICAO code, IATA code, or city name. If the airport is missing, report it via the in-app Support Hub.

I found outdated airport or runway data

Report it via the in-app Support Hub (More → Support Hub) with the airport name and the correct information.

Why is my flight search not working correctly?

Avoid special characters in search queries — use standard Latin characters for best results.

Logbook Export

Why are some flights missing from my exported PDF?

Check for incomplete (gray) flights — they're excluded from exports. Also verify the date range and aircraft filters in the export settings.

→ Understanding Your Totals

Why is my remarks text cut off in the PDF?

Long remarks may be cropped in the PDF layout. Keep remarks concise and prioritize the most important information.

Why do my export totals differ from the Dashboard?

→ See Understanding Your Totals for a full explanation of all possible causes.

Account & Access

I can't log in to my account

The most common cause is using a different login method than you used when signing up.

→ See Signing In & Out for full troubleshooting steps, including account recovery.

My data looks different on another device

Force a sync on both devices by tapping the sync button or pulling to refresh.

→ See Devices & Sync for full steps.

"Downloading Flights" keeps looping

→ See Devices & Sync — this section covers the looping issue with step-by-step fixes.

Dashboard (Totals, Fleet, Map and Wallet)

My Wallet documents are not appearing on my other device. What should I do?

On the device where you first added the Wallet documents, open the Wallet and check the cloud icons for each item.

If any item shows a red cloud, pull to refresh the Wallet screen to force a sync, and if needed, fully close the app and reopen it, then confirm all items show a green cloud.

After that, on your other device, open the Wallet and pull to refresh the Wallet screen so the documents can appear there.